I usually don't post negatives about a business unless I feel it is extremely warranted. We have all delt with the ocassional jerk, and normally I just let it go. To me, this one is over the top. I went in last Saturday to Miller's RV in Baton Rouge. Yes, I saw the parts dept closed sign on the door. I also saw three guys standing in the store so I went through the unlocked door. I was looking for exterior light fixtures for my trailer and thought they might have something on the shelf. I was greeted by one man who seemed to be a RV salesman. He showed me where the lights were stocked. Then here comes the enforcer. He must have been management because the first guy went silent. He explained to me in a near screaming voice that the parts dept was closed, had been closed on Sat for over eight years, the cash register was closed and if I wanted to buy anything it would have to be exact cash. After telling him of my simple need, he informed me that I would have to find it elsewhere because they were closed, just like the sign said. He then ran out the door and sped off in his car. Moral of the rant, if you live in BR and want a motorhome or Airstream you might want to think about using a different dealer. If a simple inquiry is responded to in this manner, what is their customer service like?

It sounds like "management" could have handled this better, but on the other hand, it all could have been avoided if you hadn't gone into the parts dept., knowing it was closed. Perhaps they thought the door was locked.

I don't think I would allow one guy, obviously having a bad day (who knows what was / is happening in his world at that moment) deter me from making a purchase there.

Forwarded your "rant" to the Dealer.

Yes Mich F, I should have never walked through an unlocked door when there were other customers on the lot and three other people in the parts area. That was trashy. And yes, it could have been handled WAY better than it was.

campigloo wrote:Yes Mich F, I should have never walked through an unlocked door when there were other customers on the lot and three other people in the parts area. That was trashy. And yes, it could have been handled WAY better than it was.Sorry,I misread your OP thinking that those 3 other people were in a sales area, and not in the parts dept.I guess I was just thinking of the RV shop where my son works that has a sales office/area, with a door to the parts dept., which is also closed on Sat. :B

Rudest dealer ever | Good Sam Community

60 Replies

azrving
Explorer
Jan 21, 2015
You already bought a new RV, he dont need you for a little old light, now move along! :)
Mr_Mark1
Explorer
Jan 21, 2015
A parts dept. should be open on Saturday. That's when weekenders might work on their RV's and need parts. The service can be closed but why the retail part?

Doesn't make sense and is bad business (to me).

MM.
coolbreeze01
Explorer
Jan 21, 2015
It is so easy to walk away...............
amandasgramma
Explorer
Jan 21, 2015
noe-place wrote:
If I ran a business and had an opportunity to make a sale I think I'd have accepted exact cash if offered. Their loss.
X2
noe-place
Explorer
Jan 21, 2015
If I ran a business and had an opportunity to make a sale I think I'd have accepted exact cash if offered. Their loss.
Mich_F
Explorer
Jan 21, 2015
campigloo wrote:
Yes Mich F, I should have never walked through an unlocked door when there were other customers on the lot and three other people in the parts area. That was trashy. And yes, it could have been handled WAY better than it was.

Sorry,I misread your OP thinking that those 3 other people were in a sales area, and not in the parts dept.
I guess I was just thinking of the RV shop where my son works that has a sales office/area, with a door to the parts dept., which is also closed on Sat. :B
campigloo
Explorer
Jan 21, 2015
Yes Mich F, I should have never walked through an unlocked door when there were other customers on the lot and three other people in the parts area. That was trashy. And yes, it could have been handled WAY better than it was.
peaches_cream
Explorer
Jan 21, 2015
Forwarded your "rant" to the Dealer.
Steeljag
Explorer
Jan 21, 2015
I don't think I would allow one guy, obviously having a bad day (who knows what was / is happening in his world at that moment) deter me from making a purchase there.
Mich_F
Explorer
Jan 21, 2015
It sounds like "management" could have handled this better, but on the other hand, it all could have been avoided if you hadn't gone into the parts dept., knowing it was closed. Perhaps they thought the door was locked.

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Rudest dealer ever

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