This is one of those situations where if the OP had been a little smarter things could have worked better for all concerned. I assume the end game of the OP was to get his unit in and out quickly, and repaired in an acceptable manner. So here is how it should have been handled: when the lady asked how he liked the unit, OP should have said he liked it fine, although it had some issues, like all RVs do, and that the dealer and rep here are going to take care of it. But hey, give me your name and number, and I will let you know later in more detail how well we are treated and if there are any issues. Now no bridges have been burned, no-one is pissed off and the rep and dealer know that they need to be nice to OP because 1. He was respectful of them and 2. their reputation is on the line to an extent with not only OP, but another potential customer. Maybe things don't work out perfectly in any event, but OP is no worse off, and arguably, has greatly increased his odds of a win-win for all. Good luck with your repairs. Swallow your pride, send your dealer a basket of fruit and an I'm sorry card and I bet you can undo some damage.cheers! Mike