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Blazing_Zippers's avatar
Blazing_Zippers
Explorer II
Aug 06, 2020

RV extended warrantee

We bought an extended warrantee on our new travel trailer at a cost of over $3900.00. The company's name is Compass RV Coverage. The dealer (Broodmore Rv in Paasco, WA) told us that the policy would cover anything that could go wrong with the unit would be covered. Well, guess what?
What is clearly written in the contract about axles being covered, doesn't mean squat. Why? Well, we must have abused the covered component during the usage of the trailer and that means the axles are not under warrantee.
Our trailer has never seen even a dirt driveway and is towed with great care. The tires started showing wear after a bout with a freeway construction zone in Utah.
Buyer Beware!!!!!! This is the second extended coverage we've purchased that has been a total waste of money because there is always a way out for the company.
There is special place in my heart for companies like these and dealers that sell their products.
  • Real important to read the fine print on these extended warranties. Most would be surprised by the number of exclusions they can use to refuse coverage on any number of items.

    Don't fall for the sugar-coated ("it covers everything") description of overage provided by an RV salesman. Very few (if any) extended warranties cover roofs, structural issues, frames, etc.
  • Take your trailer to a reputable frame and axle shop, and preferably a gov't certified one if you have such a thing. Pay the couple hundred $$ and get a detailed inspection. Do NOT try and resolve this with the dealer. Extended warranties are a waste of $$.

    Stating you overloaded your TT or caused it otherwise is a standard Lippert excuse. Problem is, there are no industry standards for RV frame construction and Lippert can do what they want.

    Many TTs these days have super cheap, weak frames and sometimes also have manufacturing defects. These are the ones that have I-beams that are made from 3 pieces of mild steel welded together to make what looks like a "regular" I-beam. These flex a lot and can cause serious problems. Extremely unlikely to be a tire or rim issue or an axle that you bent. Weighing the TT at a scale might also help to show you're not overloaded.

    We had a previous TT that had one of the above frames and we managed to get it replaced under the basic factory warranty. Day after we owned it from new, I took it to a local independent RV shop looking for some propane fittings & parts for under the TT. The owner crawled underneath and noticed some odd issues with the frame.

    Initially we took the TT to the dealer. They sent photos to Lippert who allegedly came back and said "it was within spec."

    We then took it to a gov't certified inspection facility (a frame & axle shop) who did a thorough inspection and ended up saying it was the worst frame they'd ever seen and should be condemned. Spring hangers were bent to one side, lower "web" of I-beams were damaged at spring hangers, welding was bad, to name a few issues. We sent a copy of the report to the TT manufacturer and dealer and within days they said they'd replace the entire TT. When we got it, it had a MUCH heavier duty frame. Original frame was 6" tall and new one, 8" and with forged type I-beams. Also came with 12" brakes. In the 7-something years we've had it, not a single frame-related problem. (many other problems tho.)

    If you have one of the weak welded frames, they have a LOT of vertical flex. While doing a wiring mod, I found a failed weld in the aluminum framing due to the flex. Also, the entry door would "parallelogram" and once the door flew open on the highway as a result because the latch would get out of alignment while the frame flexed. There could have been other failed welds, dunno.

    I hope it all works out in the end for you.
  • We just went ahead and had two brand new axles, with new bearings, brakes, grease, etc installed. Will attempt one more try on a warrantee, but it's time to just suck it and roll.
    In a couple days, we're going to call and drop the warrantee. IF we get any $$$ back, it will be a shock.
    As a side note, when we were signing the contracts at the dealer, we were rushed by the fellow, many folks kept popping in the room, and I didn't think to read the 14 poorly printed pages before signing.
    Live and learn. Umbrella drinks good---extended warrantees bad!!
  • Blazing Zippers wrote:
    Umbrella drinks good---extended warrantees bad!!

    Amen!
  • Not bad for everyone.

    I bought a 7 year extended plan in Mar 2012. My Cummins had a 5 year warranty. In Jan 2019, my engine was replaced ($37,000).
  • Forum Rules wrote:
    Posts are not allowed in which a local, state, or federal consumer action board and/or legal counsel is/have been involved. This includes posts related to future, ongoing or past lawsuits.


    Just a friendly reminder to steer clear of legal discussions on the forum.

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