RV Lock Deadbolt Cylinder RECALL.
Fastec Industrial MODERATOR'S NOTE: Modified web link(URL) to recall info. Moved from Forum Technical Support
Forum Discussion
If you tried over the weekend, you probably won't get them. I vaguely remember when I ordered some spare keys several years ago that they weren't open on the weekends...
I called yesterday (Monday, 10/21 at around 3 pm @ 800-837-2505) right after I opened the recall letter and checked my locks. Phone was answered on 2nd ring and 5 minutes later I had the cores and core removal key, and 5 keys in the mail. Well, promised to be in the mail Tuesday and I've always had good service from Fastec, so, I should probably have them in a few days.
Try them again and make sure it is between 8-5 pm Eastern time (they are in TN) and Monday through Friday.
I called yesterday (Monday, 10/21 at around 3 pm @ 800-837-2505) right after I opened the recall letter and checked my locks. Phone was answered on 2nd ring and 5 minutes later I had the cores and core removal key, and 5 keys in the mail. Well, promised to be in the mail Tuesday and I've always had good service from Fastec, so, I should probably have them in a few days.
Try them again and make sure it is between 8-5 pm Eastern time (they are in TN) and Monday through Friday.
