RV Lock Deadbolt Cylinder RECALL.

I've tried calling FIC for several days now. Nobody ever answers and their voicemail is full. I don't see an email address on their website. Anyone know of another way to reach them than the 800 number listed?

Edit: Tried again today and got thru. Keys on the way!

If you have a toyhauler with the Fastec locks on the rear door they are also covered by the recall. Just installed for both entry and rear door. (And all keyed alike now)!

Bumpyroad wrote:
my key is "Ilco" so I guess doesn't affect me?
bumpy

Ilco is a replacement key brand. If you lock looks like the one in the photo on the recall notice, they direct you to look at the key cylinder to check the key code. Also, if you have the problem of being able to pull the key out in the wrong position, they don't care what the key code is, they want to replace it.

JoeChiOhki wrote:

Bumpyroad wrote:

JoeChiOhki wrote:
Looks like I got lucky, the key code for my door is not part of the list :).

but does it fail test # 2, pulls out in 90 degree position or whatever it was.
bumpy

Will have to check :) when I get home tonight and go to open the door :).

Nope, can't pull the key out of the deadbolt until it's returned to the vertical position. So, all good :).

Bumpyroad wrote:

JoeChiOhki wrote:
Looks like I got lucky, the key code for my door is not part of the list :).

but does it fail test # 2, pulls out in 90 degree position or whatever it was.
bumpy

Will have to check :) when I get home tonight and go to open the door :).

JoeChiOhki wrote:
Looks like I got lucky, the key code for my door is not part of the list :).

but does it fail test # 2, pulls out in 90 degree position or whatever it was.
bumpy

Looks like I got lucky, the key code for my door is not part of the list :).

Mine came in the mail today.. Installed in 5 minutes and packaged up the old ones to put in the mail tomorrow... Quick easy recall fix.

emonkemeier wrote:
I called this morning, and they are sending new cylinders, keys and installation tool. All they ask it to send the old cylinders back to them.
Ed

yep, just talked to a nice lady about my HF342.
she also wanted the installation tool back.
bumpy

thanks for the info.