RV Quality
It seems like every new RV we look at at the dealers has stuff wrong with it. Cabinet doors falling off, lights hanging loose, lights not working, toilet seats loose. How do they expect to sell it to ...
Forum Discussion
I must have had the exception to all the stereotypes. When I took delivery of my Outback TT, I found only 2 issues. One screw was missing from one of the cabinet hinges. The other issue was the drain in the shower was installed wrong, and the actual drain sat higher than the bottom of the shower pan. (water will not flow uphill).
The shower drain was fixed under warranty, they had the camper 2 days to fix it after I made an appointment. The missing screw I just replaced myself. That's it!
Although, did have an exelectent dealership. At 3 months they want every new unit to return to fix any warranty issues, or anything the owner wants fixed.
We purchased ours in September and then went to Florida in December and returned in January. My 3 month inspection was after we came back. I didn't have any issues at all. But during the inspection, the dealership found the skirting over the wheel well had broken screw holes. Warranty fixed both skirts with new ones. I was really impressed, because I didn't even notice that.
At the 12 month inspection, they found nothing, so decided to repack my bearing for free. I asked why they do the 3 month and 12 month inspection and fix absolutely everything at no expense to the owner. They said, because they want all of their new bought units going out of the 12 month warranty working 100% with no issues. So they do the 12 month inspection and fix it.
I know, not every RV dealership takes this much pride and dedication to customer satisfaction as they did. But, that's what makes them such a great dealership and an absolutely great reputation.
The shower drain was fixed under warranty, they had the camper 2 days to fix it after I made an appointment. The missing screw I just replaced myself. That's it!
Although, did have an exelectent dealership. At 3 months they want every new unit to return to fix any warranty issues, or anything the owner wants fixed.
We purchased ours in September and then went to Florida in December and returned in January. My 3 month inspection was after we came back. I didn't have any issues at all. But during the inspection, the dealership found the skirting over the wheel well had broken screw holes. Warranty fixed both skirts with new ones. I was really impressed, because I didn't even notice that.
At the 12 month inspection, they found nothing, so decided to repack my bearing for free. I asked why they do the 3 month and 12 month inspection and fix absolutely everything at no expense to the owner. They said, because they want all of their new bought units going out of the 12 month warranty working 100% with no issues. So they do the 12 month inspection and fix it.
I know, not every RV dealership takes this much pride and dedication to customer satisfaction as they did. But, that's what makes them such a great dealership and an absolutely great reputation.
