westernrvparkowner wrote:
I wonder if the big problems with Directv Customer Service is actually concentrated on forums like this. Maybe it is only a problem for RV type uses. I have both home and commercial services from Directv and never have an issue other than when they are having a fight over content fees and a channel is blacked out or the occasional loss of signal in heavy rain or snow. Both of those cure themselves without intervention of a customer service agent.
It just might be that customers with RVs constitute 2% of their business and 90% of their problems. If that is case, it might be in Directv's interest to actively eliminate that segment of the market.
DirecTV is bleeding customers and it has very little to do with RVers.