So Long

Gene&Ginny wrote:

Good Sam Network wrote:
.... This made me curious, so I found that the websitesupport@goodsam.com email address can be found under Forum Rules located on the top right hand corner on the forum page (in the blue strip). You don't have to be logged in to see it or to view the contents on the page. ...

Perhaps you should be a bit more curious and click the link at the top of every page that says Contact which is a far more logical place to look than searching through "Forum Rules" .... IMHO.

I agree. Put your self in Old-Biscuit's position. When on any website one assumes that the email link from something called "Contact" or "Contact Us" would be routed to the correct person or group. But in order to get someone's attention, he was supposed to look at the forum rules?

And if by chance he did and saw the statement:

forum rules wrote:
If you have a concern about a particular moderator or treatment of a post by a moderator, email websitesupport@goodsam.com.

he would have had to first notice the email address websitesupport@goodsam.com, which is not even a link - it isn't in bold font either for that matter.

Secondly, his issue was not a concern about a particular moderator or treatment of a post by a moderator - it was the fact that his account was disabled. So why would he or anyone else with any other issue use that email address for any thing other than to report on the issue the instruction states it is intended for?

Members needing support are not going to look at the forum rules in order to contact someone who can help. I suggest changing the very obvious Contact link at the top of every page to an email address of a person/group that can help in these instances. Who needs to contact the webmaster anyway?