Supplemental Brake Dilema

I see there a lot of comments about the Ready Brake system. Simple? Yes Foolproof?? NO Any time you have a mechanical device being either electronic or not they are NOT invincible I don't care whose system it is. Moving parts are subject to just about anything and over time you can expect something to happen. If you visit the Ready Brake site it's even explained there what to do if the brake system does not release. Trust me, I'm not an advocate to tow without a braking system but you do get a bit squeamish after footing $1000 for repairs. Was mine hooked up correctly?? I'm confident it was. I keep the instruction manual right next to the driver seat. Did I bleed the system? Yes and the unit said it was ready to go. Did the hand held talk to the main unit? Well it did in setup but what actually happened on the road? I have NO idea. I sit here in a quandary wondering what to do next. I'm glad we're not leaving for anywhere in the near future. It will give us time to figure out what to do as far as the next system or whether to use this one again only not hook up the break away device which still makes me think is what caused this. I'll call Brake Buddy and see what they have to say but I know I WON'T send them the unit on my $$$$. I feel it's only right they foot that bill and determine if they can just what the heck went wrong.