Forum Discussion
KeithAS
Mar 16, 2016Explorer
AJBert wrote:
I almost went with them until I found out how great their "customer service" was around 2004/2005. USAA cancelled home owners insurance for everyone in FL and along the Gulf Coast after the hurricanes did all the damage. Didn't matter if one's home was damaged or not, come renewal time...well, there was no renewal.
My daughter and SIL have been with them for a number of years and love them. I almost thought about calling them when we moved but remembered FL and the GC. I suppose if you live in a place that has almost zero chance of damage due to Mother Nature then they might be a good choice. I just know they left thousands of good folks high and dry with no notice.
Were the cancellations after they paid the claims? If they denied covered claims, then bad on them. If cancellations were after they paid claims, then they met their contractual obligations. I would expect that persons who build in flood prone areas or along the areas subject to wind (hurricane) damage, would be a greater financial risk to any insurance company. Insurance companies are businesses, like any other, and have to manage costs.
I remember the vast sums of money that were paid out during that time.
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