Tell me about USAA insurance

USAA over 50 years - MHs, TT, home, cabin, cars/vintage cars umbrella policy. Both sons have had it for years - one son had house fire, we had storm damage, wife had couple accidents, one son had a car totaled every time we were satisfied with their responses. Never had them raise rates because we had a claim.

USAA sold its soul several years ago. It's nothing like the company it started out as. I'm a long time customer, but in my mind, they are just another insurance company today. For a new customer that isn't military, you can do just as well if not better elsewhere.

AJBert, USAA wasn't the only company to pull HO insurance out of FL. State Insurance Department would not allow companies to rate and price according to the potential for loss (remember all those storms). So a number of companies left.

Been a USAA member since 1964, but currently have no insurance with them for other reasons.

We've been with USAA for a few years now and have no complaints at all. We have everything with them. Their customer service is the best. My only regret is that we didn't switch to them sooner.

LetsRV wrote:
As stated customer service is top-notch.

Went with another company, got all the coverages I needed (auto, home, rental, rv, umbrella) quite a bit cheaper and so far their customer service has also been outstanding.

Whatever *you* (or anyone) feel/believe is "The Best" = GREAT !..:C

For my personal experiences of over 59 years of auto insurance companies - I've never had an insurance company with what I would consider customer service *less than* top-notch!
(Including customer service for an at-fault accident by the DW many years ago).

However, an increase in premiums (for me) - means time to "shop around" and compare - apples to apples, of course!

When I moved my "domicile" to South Dakota, my vehicles & DL were then in SD.
I was no longer eligible for the vehicle insurance/s I had previously in my home state. (Company didn't do business in SD).

No big deal - Blue Skies & Progressive did great with coverage and *very* competitive prices!
(Due to low population - Insurance is very reasonable in SD).

Fast forward to....return to my previous "domicile" state.

I told Blue Skies I had left SD, and needed to be re-insured in my previous home state.

Yikes! - Sticker shock!..:( - Time to "shop around"!..:@

Anyway, USAA was among the companies I requested quotes from, - always apples to apples (no decrease in coverage/s).

Progressive & USAA were over $1K *more* (annually) than Wawanesa, which was the company I had before relocating to SD.

Easy decision!
Wawanesa again has my vehicles, RV and home owners insurance.
NO savings to "bundle" home owners.
NO 6 month policies - You must pay annually (3 payments is OK).
(Wawanesa is only avail in the West - and parts of Canada?)

BTW - I was in AAA paying registration fees. The gal behind the counter asked if I had considered AAA for vehicle insurance..:@

Told her I did (along with the others) - but AAA couldn't beat or match the price for insurance I then had.

She asked what company I was insured with??

When I answered Wawanesa, she (the AAA employee) surprised me by saying, - "We tried to get insurance with them, but my husband uses his car for work, and they wouldn't insure us".

Made my day!..:W

USAA should get LOTS of credit though - kinda like GS for sending junk mail - once you're on their mailing list/s it's - "forever"..:R



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I almost went with them until I found out how great their "customer service" was around 2004/2005. USAA cancelled home owners insurance for everyone in FL and along the Gulf Coast after the hurricanes did all the damage. Didn't matter if one's home was damaged or not, come renewal time...well, there was no renewal.

My daughter and SIL have been with them for a number of years and love them. I almost thought about calling them when we moved but remembered FL and the GC. I suppose if you live in a place that has almost zero chance of damage due to Mother Nature then they might be a good choice. I just know they left thousands of good folks high and dry with no notice.

As stated customer service is top-notch.

They are actually an auto insurance company and then partner with third parties for other coverages (ie. progressive for RVs). This doesn't always make them the cheapest.

Almost went with them but had a claim 4 years ago (not auto) and company that handled their umbrella policies wouldn't write it without 5 year clear history.

Went with another company, got all the coverages I needed (auto, home, rental, rv, umbrella) quite a bit cheaper and so far their customer service has also been outstanding.

42 years with them, auto, rv, home, and some banking. No complaints or negative experiences.

pnichols wrote:
We have been USAA insurance customers well over 45 years.

We insure everything with USAA except our RV. USAA uses Progressive for insuring RV's - but it's still "through" USAA.

USAA is not the least expensive insurance but, IMHO, their service is world class so we don't price shop insurance. We get bonus money back twice every year from USAA ... which in affect reduces our premium costs around 15% per year.

X2 I only have been with them 48 years - 93% of there customers stay with them for life - I will

Have been a member of USAA for 54 years. Auto insurance, banking and RV loan all through them. Don't have progressive insurance through them. I'll remain a customer as long as I need any of their services. All my kids have auto and homeowners with them. You will never find better customer service.