To me it just sounds like a whole lot of Government-speak. From the "we have a lot of work to do" to "need to obtain funding", all the way to "unauthorized run that couldn't be stopped without bad press". That is all just a bureaucrat saying "sorry, but there is nothing we can or will do about it". I have found individuals working for the park service to be truly great. They will go out of their way to help you, just as you found. But as an entity, the park service is a monolith that cannot act. Any proposed changes will be met with a litany of studies, public comments and the inevitable lawsuit challenging everything. The environmental wackos will attempt to block any handicapped access accommodation that moves a rock or displaces a blade of grass. The activists will push for every possible accommodation to be the gold standard and the costs will balloon from a few hundred thousand dollars to multiple millions and the whole thing will just collapse upon itself. Don't book your reservations yet.
