Theft from dealership

Short queen?

That reflects poorly on the individuals but not on the company they worked for.

Hey, that'll help with The Profit.

Just doing what he has to to help the customer. LOL

DownTheAvenue wrote:
That reflects poorly on the individuals but not on the company they worked for.

If a manager does this I assume the company culture is similar from top to bottom.

It reflects poorly on the company...The leaders are ALWAYS responsible for the actions of their employees. That was drummed into my head from day one of Basic Training and never changed in my 20 years of service. YOU, the leader, are responsible for the actions of those under you.

If the person felt comfortable in taking the mattresses and other items, then that comfort must have come from an environment where such actions were tacitly approved or overlooked by those in charge. That one of the individuals was a Sales Manager (i.e. higher level employee), he should have had the knowledge that his actions were not in line with the company's policies, yet they committed the crime anyway. This means that they didn't care that their actions may reflect poorly on their employers. This indicates a show of contempt of their employer's code of ethics.

Either way, Leadership is responsible in the end. They worked for the company, and the company will be the one who had to answer for it in the public venue. The employee may go to jail, but the employer will have the stigma for a time period of being the ones who "Stole that stuff from another RV Dealer!"

Now that's customer service

If I bought a new RV they would be more then welcome to keep the torture device they call a mattress. I have bought several new RV'S and have yet to leave the dealership with the mattress. They can have the garbage tv as well.

I can't understand why anyone would even want this stuff let alone stealing it.

Just think how bad he would rip off a customer.

I agree with Downtheavenue. While it does reflect badly, I don't know how a reasonable person could hold a company responsible for the actions of an individual in an instance like this. I am sure it was dealt with at his company.