Bmach wrote:
I don't care if they do own up to their mistakes. The mistakes they have made should not be happening at all!!!! Plus these mistakes are to just one person, how many do they make overall then? Not good in my book.
Sorry to rain on your parade but mistakes WILL happen and the reputable shops will limit their mistakes and own up to them when they do happen. Don't ever take your vehicle / camper..... anywhere to have work done because they've all messed up someone's new car, camper at some point more than once or twice.
The op's issue was for sure frustrating but handled very well by the RV dealer. I own a automotive aftermarket shop and mistakes happen, parts don't come in on time..... the list goes on and on. In some bad situations there is NO making the customer happy and even after you go out of your way to make it right or in some cases even better than when you got it they still leave mad....
Perfect World------- No Mistakes
Real World---------- Things Happen, MOVE ON!!!
