Forum Discussion
WVJayco
Apr 17, 2018Explorer
I wanted to revisit my topic to share with everyone what I found out this past weekend. Mother Nature finally gave me a chance to get in there and investigate. What I found was a bit of a surprise, keeping in mind that my TT is less than a year old and very low miles. The arm that holds the magnet, that moves and pushes the brake pads out to make contact with the drum, the bushing in that arm is worn out and oval shaped causing way too much play in the entire arm. When the brakes are applied and then released the arm would then get stuck on the brake pad assembly preventing the brakes from being completely released. After some searching I actually found a YouTube video concerning this problem on a high mileage utility trailer. Other than that everything else was still in new condition and dry of grease.
Next I contacted Lippert (LCI) and made a warranty claim with them. To my surprise this went much better than I ever expected. I explained my problem to the Customer Service Rep, who told me that this was only the second time he had ever heard of this on a new TT. After provided him with the necessary information about my TT he sent it over to the Parts Department and had them send me two entire brake and hub assemblies, everything included, no questions asked. He suggested that I change everything on both ends of the same axle that way braking would be matched. So my first experience with Lippert was a pleasant one and my problem should soon be fixed, giving me back my peace of mind. Hope this helps someone in the future.
Next I contacted Lippert (LCI) and made a warranty claim with them. To my surprise this went much better than I ever expected. I explained my problem to the Customer Service Rep, who told me that this was only the second time he had ever heard of this on a new TT. After provided him with the necessary information about my TT he sent it over to the Parts Department and had them send me two entire brake and hub assemblies, everything included, no questions asked. He suggested that I change everything on both ends of the same axle that way braking would be matched. So my first experience with Lippert was a pleasant one and my problem should soon be fixed, giving me back my peace of mind. Hope this helps someone in the future.
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