What does having an appointment mean?
When you call your RV service center and they tell you that you have an appointment in 2 weeks, what does that mean to you? What are your expectations about when work will begin on your unit? The day ...
Forum Discussion
I don't know how some of you put up with such poor service. Lucky me I guess able to figure out & fix my own problems short of what I am not physically able to do like an AC replacement last year, booked a time 5 days in advance, service place got the new unit ontime & it was installed in less than 2 hours. Also replaced a fridge a few years ago. Had to chill my heels in a CG for a few days for new one to arrive. Mobile tech with help from an assistant, me, & the DW had the new one in the next day.
Sometimes it makes a difference when work is done. Back in my boating days I would have the mechanic come onboard in the fall before the boat was hauled for the winter. We would take a ride & he would do a survey of what was what that needed doing & a list of parts needed. I'd order the parts since he was more interested in the hands on stuff than paperwork. Come January the parts would be here & the boat would be 'on the hard' for the annual refit. Slow time of year for marine mechanics. That is when I got him back onboard to do whatever he needed to do. No pressure to get to the next impatient customer who left it till the beginning of the season to get work done.
My truck has never been to a dealership for maintenance. Once a year it goes to a small, trusted & respected very small town garage that has a good reputation for diesel, marine & land bound. A time is booked as soon as we can give a firm date. They get the truck first thing in the morning, go through it removing worn parts & are pretty much given an open book to get whatever is needed without having to call to OK every little thing.
Usually we get our truck back in a few days, which suits us fine because while the truck gets its annual physical we are busy in a nearby boatyard giving our 5er it's annual refit.
We bought our truck & trailer to travel with, not sit in some service centers yard for weeks on end.
Sometimes it makes a difference when work is done. Back in my boating days I would have the mechanic come onboard in the fall before the boat was hauled for the winter. We would take a ride & he would do a survey of what was what that needed doing & a list of parts needed. I'd order the parts since he was more interested in the hands on stuff than paperwork. Come January the parts would be here & the boat would be 'on the hard' for the annual refit. Slow time of year for marine mechanics. That is when I got him back onboard to do whatever he needed to do. No pressure to get to the next impatient customer who left it till the beginning of the season to get work done.
My truck has never been to a dealership for maintenance. Once a year it goes to a small, trusted & respected very small town garage that has a good reputation for diesel, marine & land bound. A time is booked as soon as we can give a firm date. They get the truck first thing in the morning, go through it removing worn parts & are pretty much given an open book to get whatever is needed without having to call to OK every little thing.
Usually we get our truck back in a few days, which suits us fine because while the truck gets its annual physical we are busy in a nearby boatyard giving our 5er it's annual refit.
We bought our truck & trailer to travel with, not sit in some service centers yard for weeks on end.
