What does having an appointment mean?
When you call your RV service center and they tell you that you have an appointment in 2 weeks, what does that mean to you? What are your expectations about when work will begin on your unit? The day ...
Forum Discussion
I've never purchased an RV brand new, so no warranty issues, and I've done most of my RV work/maintenance myself over the past 30+ years of RV ownership, so I haven't run into the nightmare issues that I read about regarding "appointments". I've used a mobile RV mechanic for a water heater issue about 25 years ago; went great.
About 3 years ago, I bought a "new to me" class A from a small local RV shop (parts, service, used RVs; no new). Had one slideout issue that needed addressing; they checked their calendar, made me an appointment (about 2 weeks out), I dropped the rig off at the appointed time, and they started work that same day. Got the rig back in 3 days.
Had a drivetrain issue (Workhorse brake recall) that needed addressing. Local large truck/RV shop; called for an appointment (about 1 week out). Dropped it off in the morning, went to lunch, came back in the afternoon and picked it up.
AFAIC, an appointment, at the very least, SHOULD mean that the service provider is starting work (or at least inspection) THAT DAY, and should have an idea of what it will take to do the job by the end of the day. Anything less is unacceptable, and should not be the accepted "norm". Dropping off a rig to sit on their lot for a week or 2 before they even look at it is BS. But until consumers start to push back, nothing will change. Of course, the same thing could be said about the (lack of) quality control in new RVs coming off the assembly line, but...
Look for the small, independent shops; they are the ones more likely to give the good service. JMHO.
About 3 years ago, I bought a "new to me" class A from a small local RV shop (parts, service, used RVs; no new). Had one slideout issue that needed addressing; they checked their calendar, made me an appointment (about 2 weeks out), I dropped the rig off at the appointed time, and they started work that same day. Got the rig back in 3 days.
Had a drivetrain issue (Workhorse brake recall) that needed addressing. Local large truck/RV shop; called for an appointment (about 1 week out). Dropped it off in the morning, went to lunch, came back in the afternoon and picked it up.
AFAIC, an appointment, at the very least, SHOULD mean that the service provider is starting work (or at least inspection) THAT DAY, and should have an idea of what it will take to do the job by the end of the day. Anything less is unacceptable, and should not be the accepted "norm". Dropping off a rig to sit on their lot for a week or 2 before they even look at it is BS. But until consumers start to push back, nothing will change. Of course, the same thing could be said about the (lack of) quality control in new RVs coming off the assembly line, but...
Look for the small, independent shops; they are the ones more likely to give the good service. JMHO.
