I've been trying to buy a 2nd Rotochok for a couple of weeks now & am really starting to get annoyed! I've called several times - every time got some hastily-recorded VM message that says to leave my info & they'll call me back. NOT! I've also used their Contact form a couple times - no response there either. Are these people still in business? I heard the founders recently passed so maybe the 2nd generation has taken over. If so, I pity their business acumen...Anybody have any recent contact with Rotochok lately?

Sorry to hear this...I have had stellar service from this cottage (ma and pa) outfit.Haven't talked to them in some time..hope all is well.

Since Pearl pass away the company is not the same. Very much different.

I don't know who might have taken over the business.... Pearl passed away a couple years ago. I used to go to the "factory" 3 or 4 times a year to get product for friends here on the web. Guess I'll have to head over there again and see what I can find out. It's about 15 miles from my home in Dover, DE.

I bought mine after Pearle had passed. Had no problems with ordering or service. Still that was some 18 months ago. So who knows what had occurred in the intervening time.

Greentow wrote:Guess I'll have to head over there again and see what I can find out. It's about 15 miles from my home in Dover, DE.Lee,If you get the chance I'd really appreciate it if you could make contact with an actual person! I need one ML chock. The quality of these gadgets is/was amazing...hopefully someone is continuing to fill the need!

What's up with Rotochok? | Good Sam Community

cmoecmoe
Explorer
Mar 06, 2014
I called their number today and they answered.

They said "Hello" - I asked if it was Rotochok and she said yes...

Did not go any further.

Craig
PawPaw_n_Gram
Explorer
Mar 06, 2014
Mom and pop businesses always have contact issues at times. If folks take a vacation, or a family emergency comes up - no contact for two weeks is not unusual.
Deb_and_Ed_M
Explorer II
Mar 06, 2014
I bought a pair from Amazon in January (great product, by the way!). And since Ed and I closed OUR "mom and pop" business for 3 weeks while we vacationed - yes, I understand that there can be gaps in communication.
dave_smith1
Explorer
Mar 13, 2014
FYI - just got this reply back from Rotochok! Guess almost 30 days to respond is SOP for them now? Time will tell if their restructuring was successful. I already bought a pair on the used market.

From: info@rotochok.com
Sent: Thursday, March 13, 2014 8:49 AM
To: Dave Smith
Subject: Re: Contact Us

David,
Yes we are still in business, we have been going through some business restructuring but are in business!

Dianne@Rotochok

Contact Us
Question: Are you still in business?
Time Sent: 12:04 AM February 19, 2014
dave_smith1
Explorer
Apr 08, 2014
Just an update. For those of you interested in a pair of Rotochoks & can't get the mfg. to respond or rather not spend $190 for the privilege: see if you can find a used set & make your own new side plates to fit your trailer! It's really not that hard - check out my adventure in our blog listed in sig.
ddschuman
Explorer
Apr 08, 2014
We ordered ours (2 sets) last spring online. They arrived on our doorstep UPS just a few days later. It was very simple, painless process and they work fantastic. Sorry they may be having restructuring issues now and am glad we got ours when we did. Wouldn't trade for them...Great product!
Duck
Explorer
Apr 08, 2014
I have a set sitting in the garage. Will have to see if they go up in value like art.
Don
Goostoff
Explorer
Apr 09, 2014
I ordered mine last spring as well, and they were at my door in 2 days. I was shocked.
ol_Bombero-JC
Explorer
Apr 09, 2014
Greentow wrote:
I don't know who might have taken over the business.... Pearl passed away a couple years ago. I used to go to the "factory" 3 or 4 times a year to get product for friends here on the web.

Guess I'll have to head over there again and see what I can find out. It's about 15 miles from my home in Dover, DE.

Have you had the opportunity yet to "investigate"?..:@

.

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