westend wrote:
Most NAPA stores in my area are marketed toward repair shops and other commercial businesses. They offer delivery, monthly invoicing, and have a broad range of products. At one position I held, our shop ordered almost exclusively through NAPA for the most common items. Their service provided saved us a lot of time and expense. Their pricing reflects those services, IMO.
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Same for my area. If you walk into a local NAPA, you will notice their phones are ringing constantly with delivery orders for local repair garages. A NAPA delivery driver is usually just walking in to get orders, or walking out to deliver orders.
I own a small landscaping company, and have had NAPA deliver directly to my house when I needed it. NO extra charge!
It would be interesting to see their numbers, but I think "counter sales" are minimal compared to delivery sales.
As some others have posted, NAPA may be the last place they call when they can't find a part, but... NAPA will have it or be able to get it.
I started buying a lot of basic maintenance supplies at Walmart, but recently they seem to be cutting back on stock dramatically and I find my self going back to NAPA for even basic stuff like oil filters. And according to various people, NAPA oil filters are pretty good.
As to pricing of parts, I guess it "depends". A few years ago I wanted to replace the front brakes on my 1987 F350 - the whole shebang, calipers, pistons, etc. I forget the price, but NAPA had entire replacement sets for a remarkably low price from what I could research. They fit perfectly.
I may not be buying WD-40 at NAPA, but I buy most of my vehicle parts from them.