Forum Discussion

tpi's avatar
tpi
Explorer
Jul 31, 2014

When traveling avoid ATM which can snatch your card

1000 miles from home, I put my card in major bank ATM. At that point the ATM went out of order and would not take a pin code or return my card. I went inside bank and requested my card back. They ...
Seeking Advice
wa8yxm's avatar
wa8yxm
Explorer III
Jul 31, 2014
The problem was the service technician who, once you started the transaction, should have left the unit in service till you finished, THEN flipped the "Service" switch.

And the programming should have prevented him from switching to service mode mid-transaction as well, or alternatively returned the card.

I'd note the make of the device and complain to the manufacturer.. Likely Diebold but not 100% on that.

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