AT&T Rant - This Could happen to You
AT&T Debacle My wife and I travel frequently and consider ourselves somewhat Tech savvy. Internet communications have become a necessity for us as well as a major expense. Much of our current lifesty...
Forum Discussion
sch911 wrote:
Used AT&T for years no issues. I make all changes myself online. Changes have always taken affect immediately and are properly prorated.
Ditto since 2003.
Son traveled to Afghanistan compliments of the USA. They made changes on his phone to accommodate foreign travel. Was billed $1000. A call to ATT fixed the problem on a Friday evening, and the billing error was corrected immediately if not sooner.
He did thorough homework ahead of his deployment. Even though the ATT rep only had authority to credit $500, he said he would bump it up immediately, but it would take a few days for the additional $550 credit to be applied. It was fixed almost as soon as we hung up.
Just did combined billing, and vets 15% discount dropped off. Call fixed billing issue, credit issued and discount reapplied.
Things happen, it's how it is fixed. ATT has always provided good customer service for us. Can't say the same for it's major competitor. Dropped them like a hot iron, when they gave me **** about a billing problem. That was 2001. Still have a memory. That was their landline service at the time. They never got to provide me with cell service.
