Jim,does the furnace smell like propane outside when it attempts to ignite? The one I was working on did, so that told me propane supply was not a problem, like I thought. The voltage at the batteries was 12.9, so voltage was not a problem. I pulled the burner out today, the burner assembly itself was pretty much rotten and rust had actually gotten between the electrode and ground, replaced em and done, firing on first spark like a champ.
The assembly is not hard to take out. Like you said 2 screws in the back and 1 on the bottom left, and theres 1 in the front that holds the bottom shelf in,you'll seeit. Disconnect gas line, unplug 2 wires, and pull assembly out. I hope you aren't paying service tech, since unit is only 7months old, it is good to know how it works though. Basically spark and fuel.