Here's the fix for your unit...I paid some yokel at an RV rally $50 to trouble shoot mine and he 'fixed' it in about 15 seconds. You won't find this 'fix' in any literature from KVH or anywhere else that I've been able to find. I am assuming you know you have to have a clear view of the southern sky and no blockage above the antenna.
Ok here's the 'fix'...push the button and hold for 3 seconds and allow the satellite to rotate. Once it locks on the satellite, (light turns from red/yellow to green) see if you have a picture. If not, push the button AGAIN for only ONE SECOND. The problem you're experiencing is the dish is locking onto the wrong satellite. By pressing the button for only one second, you're moving the dish to the next satellite ONLY.
When you're home the dish locks onto the right one but when traveling it needs a small push to find the right one. Try it next time. I think you'll be happy.....Dennis
