Dilemma - to pay or not to pay?
Folks: I had an issue with a vehicle that I could not figure out; I'm a pretty competent home mechanic and rarely take anything to a shop. The shop where I took it spent 4 hours on the vehicle and...
Forum Discussion
ChopperBill wrote:
Our G m dealer has a flat $120 diagnostic charge. That comes right of the top of the bill if you choose to fix it and they tell you what the cost will be. If not you pay up the $120. Honest and to the point. Jacking around with it for 4 hours and can't fix it is a crime.
Apples and Oranges. What that GM dealer is charging for is to connect to the Diagnostic computer. NOT to troubleshoot something that the Computer cannot tell them what is wrong. In this case the GM dealer would have charged the $120 and then called the customer to state, that they still do not know the problem and to get authorization to proceed on a hourly basis. Doug
