Dilemma - to pay or not to pay?
Folks: I had an issue with a vehicle that I could not figure out; I'm a pretty competent home mechanic and rarely take anything to a shop. The shop where I took it spent 4 hours on the vehicle and...
Forum Discussion
fitznj wrote:
.....Would you go to work for 4 hours and not get paid?
Actually - YES - I used to be in the business of solving technical problems. If I could not solve the customer's problems, then I would not charge them. The customer hired me to solve a problem and I failed - it's on me.
In this case, the shop told me that by doing X, it would fix the problem, they did X and it DIDN'T fix the problem. They offered to do Y - at which point I said no and fixed the problem myself.
That is why I asked the original question;
BTW - I already paid - I was wondering what the etiquette is, so next time I know for sure.
thanks to all
Gerry
I would have them undo whatever "X" was, since it didn't solve the problem, and ask for a full refund. Or leave "X" in and request full refund also, as "X" was a faulty or wrong diagnosis.
Never reward incompetence.
