Generac generators

My experiance with generac is it's fine until it's not then try to get service. Their business policy is to recruit new dealers and really not care is the new dealer can service or even has the knowledge to service their product. My home unit is fine but my next door neighbors is a train wreck. Has never been good and has had many people try to repair it. I've offered to remove it and take it to the factory for service (less than 200 miles from here) Oh no, don't do that, we won't accept it. It must be serviced by one of our dealers. I for one would not by Generac again.