Great Customer Service from Cequent/Tekonsha
Hello, friends,
I'm not sure whether to put this here or in "Towing", so I hope this is appropriate. Cequent (makers of the Prodigy brake controllers, among other things) recently provided me with great customer service, and I thought it fair to let y'all know about it.
I started out years ago with the original Prodigy brake controller, and upgraded to the P3 shortly after it came out because I liked some of the additional features it offered. This unit must be at least 8 years old now, probably more, but I'm not sure. A few weeks ago it began occasionally displaying a red screen with an "Internal Error" warning. Last week I emailed Cequent, asking if it could be fixed. They emailed back the same day, asking me to send it in and telling me that it would probably be replaced. So I mailed it to them, and less than a week later, a brand new controller showed up at my door!
While I would have preferred not to have had the problem at all, when it developed it was dealt with swiftly and generously by an American company with great customer service. You can't ask for much more than that, and again I thought I would let you know about my positive experience.
Safe travels!
Regan
I'm not sure whether to put this here or in "Towing", so I hope this is appropriate. Cequent (makers of the Prodigy brake controllers, among other things) recently provided me with great customer service, and I thought it fair to let y'all know about it.
I started out years ago with the original Prodigy brake controller, and upgraded to the P3 shortly after it came out because I liked some of the additional features it offered. This unit must be at least 8 years old now, probably more, but I'm not sure. A few weeks ago it began occasionally displaying a red screen with an "Internal Error" warning. Last week I emailed Cequent, asking if it could be fixed. They emailed back the same day, asking me to send it in and telling me that it would probably be replaced. So I mailed it to them, and less than a week later, a brand new controller showed up at my door!
While I would have preferred not to have had the problem at all, when it developed it was dealt with swiftly and generously by an American company with great customer service. You can't ask for much more than that, and again I thought I would let you know about my positive experience.
Safe travels!
Regan
