Sandy & Shirley wrote:
I realize my RV is almost 10 years old, but if you look at the webpage I created for their customer service, it is fairly obvious that the problem was in the way it was put together. I guess if they can make them to hold together for one year, it becomes your problem!
My images are high res so I can't show them here! You can see the problem in detail at this webpage, along with the Keystone response: http://www.bitware.com/343L
The bottom corner of the slide was never put together properly. My guess is that the silicone caulk gave way fairly quickly and allowed water into the plywood under the slide with is now black with mold and falls apart easily. Eventually the metal bracket came loose completely and revealed the problem.
Any advice on how to proceed would be appreciated. My current plan is to move the mattress into the living room of the RV and remove the plywood that supports the mattress. Hopefully I will be able to see the extent of the problem once that is done. Not sure how, but if I can I will replace the portion of the plywood that is rotted and support the corner with a 2x4 and find some way to replace the metal corner that fell off.
Again, any suggestions would be appreciated!
Even manufacturing defects are only covered during the warranty period and the failure of the caulk breaking loose should have been caught in your required routine inspections revealing any issue far ahead of the amount of damage shown.
Sorry I see no issue or libality on Keystone's part. That "L" piece is simply cosmetic trim and even poor attachment is not structural to begin with IMO.
Only suggestion is to either fix it yourself or take it to someone and be prepared for a hefty repair cost,
Larry
