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Jul 27, 2019

Kwikee Electric Step Problem

On a 2007 Tiffin Allegro the electric step started making a loud grinder type sound and not opening or closing all the way without manual help. The frequency and constant speed of the sound makes me think it is associated with motor gears somehow. It is not coming from the many metal pivot joints that I have now lubricated which did not help much.

I am leaving in a week so I need to fix it. It is the 24" wide Kwikee steps. The Kwikee document that I have did not mention this type of failure. I have watched a few YouTube videos about these. How do you think I should proceed? Should I remove those three bolts to see if the gears are stripped?

thanks very much for any ideas,

13 Replies

D_E_Bishop
Explorer
Jul 27, 2019
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The motor you have and the only replacement I am sure of is from AM Equipment in Oregon. The phone number is 541 327 1546. I don't remember who to ask to speak to but they make the motor and will sell it directly to you. I believe the motor is part number 210-1009. When you remove the motor you can check.

If you can get to the four 1/4-20 nuts that hold the entire assembly to the steps, remove the entire assembly. I find it easier to R&R the motor at the bench than laying on your back.
Rick_Jay
Explorer II
Jul 27, 2019
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fred42,

The motor, I believe, is a standard power window motor (maybe Ford?) and available from autoparts stores probably cheaper than the Kwikee part. I've never had to change mine, but perhaps someone here can give you some assistance with the part number. I don't know if the motor also includes the gear case as well.

The one thing I CAN tell you is to be very, very careful when working around those steps. NEVER put fingers, hands or any other appendage anywhere near the step action area UNLESS you've disconnected power to the steps and are 100% sure they cannot move. The scissor action of those bars quite possibly could sever fingers. So, be VERY careful.

Good Luck,

~Rick
mgirardo
Explorer
Jul 27, 2019
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I had to replace the Kwikee step motor in our 2009 Class C in 2017, right before we traded it in. The steps would not open without help and then just quit. Ours did not make any unusual noise. When I removed the original motor, the gears looked fine. Replacing the motor is a relatively quick and easy job. There are plenty of YouTube videos showing how to replace it.

-Michael

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The frequency and constant speed of the sound makes me think it is associated with motor gears somehow. It is not coming from the many metal pivot joints that I have now lubricated which did not help much.

I am leaving in a week so I need to fix it. It is the 24\" wide Kwikee steps. The Kwikee document that I have did not mention this type of failure. I have watched a few YouTube videos about these. How do you think I should proceed? Should I remove those three bolts to see if the gears are stripped?

thanks very much for any ideas,","body@stringLength":"773","rawBody":"On a 2007 Tiffin Allegro the electric step started making a loud grinder type sound and not opening or closing all the way without manual help. The frequency and constant speed of the sound makes me think it is associated with motor gears somehow. It is not coming from the many metal pivot joints that I have now lubricated which did not help much.

I am leaving in a week so I need to fix it. It is the 24\" wide Kwikee steps. The Kwikee document that I have did not mention this type of failure. I have watched a few YouTube videos about these. How do you think I should proceed? Should I remove those three bolts to see if the gears are stripped?

thanks very much for any ideas,","kudosSumWeight":0,"postTime":"2019-07-27T08:01:01.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:3217394_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":4622},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"On a 2007 Tiffin Allegro the electric step started making a loud grinder type sound and not opening or closing all the way without manual help. 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list-style-type: none;\n margin: auto;\n padding-left: 0;\n\n li {\n display: inline;\n margin: 0 $theme-space-small;\n }\n }\n}\n","texts":{"custom.footer.col01.text.01":"Home","custom.footer.col01.url.01":"https://www.goodsam.com/","custom.footer.col01.text.02":"About Us","custom.footer.col01.url.02":"https://www.goodsam.com/about/","custom.footer.col01.text.03":"Contact Us","custom.footer.col01.url.03":"https://www.goodsam.com/contact","custom.footer.col01.text.04":"FAQ","custom.footer.col01.url.04":"https://www.goodsam.com/faq/","custom.footer.col01.text.05":"Site Map","custom.footer.col01.url.05":"https://www.goodsam.com/site-map.aspx","custom.footer.col02.text.01":"Code of Conduct","custom.footer.col02.url.01":"https://www.goodsam.com/code-of-conduct.aspx","custom.footer.col02.text.02":"Affiliate Program","custom.footer.col02.url.02":"https://www.goodsam.com/affiliate/","custom.footer.col02.text.03":"Become a Good Sam 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Assistance","custom.footer.row02.url.06":"https://www.goodsam.com/helping-hand","custom.footer.social.facebook.text":"Facebook","custom.footer.social.facebook.url":"https://www.facebook.com/GoodSam","custom.footer.social.twitter.text":"Twitter","custom.footer.social.twitter.url":"https://twitter.com/GoodSam","custom.footer.social.youtube.text":"YouTube","custom.footer.social.youtube.url":"https://www.youtube.com/user/goodsamrvers","custom.footer.social.instagram.text":"Instagram","custom.footer.social.instagram.url":"https://www.instagram.com/goodsam/?hl=en","custom.footer.social.pinterest.text":"Pinterest","custom.footer.social.pinterest.url":"https://www.pinterest.com/goodsam/","custom-community-footer-copyright.text":"© {0} Good Sam Enterprises, LLC. All rights reserved."},"defaults":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.CustomFooter","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"CUSTOM","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"form":null,"__typename":"Component","localOverride":false},"globalCss":{"css":".custom_widget_CustomFooter_footer-wrapper_hp49n_21 {\n background: #474442;\n\n a {\n color: #dfdfdf;\n font-weight: 100;\n\n &:focus,\n &:hover {\n color: #dfdfdf;\n }\n }\n}\n.custom_widget_CustomFooter_sr-only_hp49n_34 {\n position: absolute;\n width: 0.0625rem;\n height: 0.0625rem;\n margin: -0.0625rem;\n padding: 0;\n overflow: hidden;\n clip: rect(0, 0, 0, 0);\n border: 0;\n}\n.custom_widget_CustomFooter_footer_hp49n_21 {\n line-height: 1.25rem;\n /* margin-left: auto;\n\tmargin-right: auto;\n\tpadding-left: $bootstrap-padding;\n\tpadding-right: $bootstrap-padding; */\n}\n.custom_widget_CustomFooter_container_hp49n_52 {\n margin-left: auto;\n margin-right: auto;\n max-width: 73.125rem;\n padding-left: 0.9375rem;\n padding-right: 0.9375rem;\n}\n.custom_widget_CustomFooter_row_hp49n_60 {\n /* HOTFIX - PSDS-32115 - Remove negative margins to fix mobile display */\n\n &::after {\n clear: both;\n }\n\n &::after,\n &::before {\n content: ' ';\n display: table;\n }\n}\n.custom_widget_CustomFooter_col_hp49n_74 {\n float: left;\n min-height: 0.0625rem;\n padding-left: 0.9375rem;\n padding-right: 0.9375rem;\n position: relative;\n}\n.custom_widget_CustomFooter_col-xs-10_hp49n_82,\n.custom_widget_CustomFooter_col-sm-10_hp49n_83 {\n width: 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order: 1;\n }\n\n &.custom_widget_CustomFooter_footer-terms-order-2_hp49n_435 {\n order: 2;\n }\n }\n}\n.custom_widget_CustomFooter_footer-bottom_hp49n_441 {\n @media screen and (min-width: 992px) {\n padding-top: 0.625rem;\n }\n\n .custom_widget_CustomFooter_footer-bottom-list-center_hp49n_446 {\n display: flex;\n flex-direction: row;\n justify-content: center;\n align-items: center;\n flex-wrap: wrap;\n float: none;\n margin: 0 auto;\n\n @media screen and (min-width: 992px) {\n display: block;\n }\n\n li {\n display: inline;\n padding: 0 1.25rem;\n\n @media screen and (min-width: 992px) {\n border-right: 1px solid #666;\n padding: 0;\n\n &:first-child a {\n padding-left: 0;\n }\n\n &:last-child {\n border-right: 0;\n\n a {\n padding-right: 0;\n }\n }\n }\n\n a {\n display: inline-block;\n font-size: 0.875rem;\n padding: 0.625rem;\n\n @media screen and (min-width: 992px) {\n display: inline;\n font-size: 0.75rem;\n padding: 0 0.75rem 0 0.625rem;\n }\n }\n }\n 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Kwikee Electric Step Problem","moderationData":{"__ref":"ModerationData:moderation_data:3217397"},"body":"The motor you have and the only replacement I am sure of is from AM Equipment in Oregon. The phone number is 541 327 1546. I don't remember who to ask to speak to but they make the motor and will sell it directly to you. I believe the motor is part number 210-1009. When you remove the motor you can check.

If you can get to the four 1/4-20 nuts that hold the entire assembly to the steps, remove the entire assembly. I find it easier to R&R the motor at the bench than laying on your back.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2019-07-27T09:44:14.000-07:00","lastPublishTime":"2019-07-27T09:44:14.000-07:00","metrics":{"__typename":"MessageMetrics","views":1284},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:RVTalk/community:feyqc97479board:TechnicalIssues/message:3217394/message:3217397","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"510","rawBody":"The motor you have and the only replacement I am sure of is from AM Equipment in Oregon. The phone number is 541 327 1546. I don't remember who to ask to speak to but they make the motor and will sell it directly to you. I believe the motor is part number 210-1009. When you remove the motor you can check.

If you can get to the four 1/4-20 nuts that hold the entire assembly to the steps, remove the entire assembly. I find it easier to R&R the motor at the bench than laying on your back.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:3217397_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Rank:rank:41":{"__typename":"Rank","id":"rank:41","position":33,"name":"Explorer II","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:283734":{"__typename":"User","id":"user:283734","uid":283734,"login":"Rick_Jay","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2003-02-02T11:33:15.000-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.goodsam.com/t5/s/feyqc97479/m_assets/avatars/default/avatar-7.svg?time=1737155183000"},"rank":{"__ref":"Rank:rank:41"},"entityType":"USER","eventPath":"community:feyqc97479/user:283734"},"ModerationData:moderation_data:3217396":{"__typename":"ModerationData","id":"moderation_data:3217396","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3217396":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:283734"},"id":"message:3217396","revisionNum":1,"uid":3217396,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechnicalIssues"},"parent":{"__ref":"ForumTopicMessage:message:3217394"},"conversation":{"__ref":"Conversation:conversation:3217394"},"subject":"Re: Kwikee Electric Step Problem","moderationData":{"__ref":"ModerationData:moderation_data:3217396"},"body":"fred42,

The motor, I believe, is a standard power window motor (maybe Ford?) and available from autoparts stores probably cheaper than the Kwikee part. I've never had to change mine, but perhaps someone here can give you some assistance with the part number. I don't know if the motor also includes the gear case as well.

The one thing I CAN tell you is to be very, very careful when working around those steps. NEVER put fingers, hands or any other appendage anywhere near the step action area UNLESS you've disconnected power to the steps and are 100% sure they cannot move. The scissor action of those bars quite possibly could sever fingers. So, be VERY careful.

Good Luck,

~Rick","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2019-07-27T08:42:59.000-07:00","lastPublishTime":"2019-07-27T08:42:59.000-07:00","metrics":{"__typename":"MessageMetrics","views":1281},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:RVTalk/community:feyqc97479board:TechnicalIssues/message:3217394/message:3217396","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"730","rawBody":"fred42,

The motor, I believe, is a standard power window motor (maybe Ford?) and available from autoparts stores probably cheaper than the Kwikee part. I've never had to change mine, but perhaps someone here can give you some assistance with the part number. I don't know if the motor also includes the gear case as well.

The one thing I CAN tell you is to be very, very careful when working around those steps. NEVER put fingers, hands or any other appendage anywhere near the step action area UNLESS you've disconnected power to the steps and are 100% sure they cannot move. The scissor action of those bars quite possibly could sever fingers. So, be VERY careful.

Good Luck,

~Rick","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:3217396_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:277650":{"__typename":"User","id":"user:277650","uid":277650,"login":"mgirardo","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2007-05-04T17:28:58.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.goodsam.com/t5/s/feyqc97479/m_assets/avatars/default/avatar-9.svg?time=1737155183000"},"rank":{"__ref":"Rank:rank:42"},"entityType":"USER","eventPath":"community:feyqc97479/user:277650"},"ModerationData:moderation_data:3217395":{"__typename":"ModerationData","id":"moderation_data:3217395","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3217395":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:277650"},"id":"message:3217395","revisionNum":1,"uid":3217395,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechnicalIssues"},"parent":{"__ref":"ForumTopicMessage:message:3217394"},"conversation":{"__ref":"Conversation:conversation:3217394"},"subject":"Re: Kwikee Electric Step Problem","moderationData":{"__ref":"ModerationData:moderation_data:3217395"},"body":"I had to replace the Kwikee step motor in our 2009 Class C in 2017, right before we traded it in. The steps would not open without help and then just quit. Ours did not make any unusual noise. When I removed the original motor, the gears looked fine. Replacing the motor is a relatively quick and easy job. There are plenty of YouTube videos showing how to replace it.

-Michael","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2019-07-27T08:09:34.000-07:00","lastPublishTime":"2019-07-27T08:09:34.000-07:00","metrics":{"__typename":"MessageMetrics","views":1285},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:RVTalk/community:feyqc97479board:TechnicalIssues/message:3217394/message:3217395","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"392","rawBody":"I had to replace the Kwikee step motor in our 2009 Class C in 2017, right before we traded it in. The steps would not open without help and then just quit. Ours did not make any unusual noise. When I removed the original motor, the gears looked fine. Replacing the motor is a relatively quick and easy job. There are plenty of YouTube videos showing how to replace it.

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