First, WELCOME! You'll be answering questions for the rest of us soon.
Please reply with Model and Spec Code. Then we can try to find you a Service Manual and within that some Troubleshooting. Our 4000 is a "4KY Spec K". Look for similar on yours.
This is the speculation of an amateur, but I wonder if the genset has not been recently run, even with its low hours, the Slip Ring area could be an issue. There are metal contacts (slip rings) on that Rotor, and associated Brushes on the stationary part of the genset.
Let's get a look at a manual...