Open Neutral and failed transfer switch
we purchased a 201203 cyclone 3110 last Fall.This summer while at the beach, we came back to find our electric off and bedroom tv, central vac, and microwave fried. Before telling the campground what ...
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refresher: blown central vac, bedroom tv, and microwave while at beach. Dealer says transfer switch faulty but denies cause of blown appliances. He replaced tv and vac out of so called "good faith" and replaced switch under warranty.
Picked up camper on Friday, installed wired in energy management system AFTER the transfer switch, and loaded in a pedestal surge protector. No time to plug in or check on anything. had 2 days to do the wiring and pack camper.
Arrived in TN, plugged in surge protector to pedestal, lights indicated OK, then plugged in camper. Lights OK on EMS, went inside and smelled burning in the bedroom. Bedroom tv and vac again blown. Microwave would have too if it had been replaced.
Heartland, after much complaining agreed to pay for tech to check it out and we had to pay service call. After 3 hrs the tech,owner of Rickys RV, said he only found loose wires in junction box under the slide out. When he opened the box the ground fell out. But he said it could cause the problem but he didnt think so. He checked the pedestal, checked out our surge protectors, checked cable that plugs into unit, opened up breaker box, checked evrything in there, pulled around on some wires while he had a meter plugged into the blown microwaves outlet. He couldnt find anything else, but said if it was up to him ir would need to be picked up from campground and brought into center to look further, possibly even open some walls. He felt that since 3 appliances blown before, and same ones after bringing camper out again, that it was not a coincidence. he feels there is something INSIDE the camper somewhere.
Anthony, at Heartland, says since the tech didnt find anything, he was done. I explained the situation further, that Ricky thought it needed closer inspection in a center. Anthony denied finding the reason for the burning appliances or the wiring problem. Not concerned with our family and children sleeping in their. Our 2013 unit was bought last Fall, and all this under manufacturer warranty. I expalined, tech proved it wasnt our fault, proved it wasnt campground surge fault, that it has to be inside camper, and asked if at least our appliances would be covered. Again he refused coverage. So if we buy a new microwave etc, and it blows again, we know what his answer will be again. So much for Heartland warranties. Now I need to make some important calls
Picked up camper on Friday, installed wired in energy management system AFTER the transfer switch, and loaded in a pedestal surge protector. No time to plug in or check on anything. had 2 days to do the wiring and pack camper.
Arrived in TN, plugged in surge protector to pedestal, lights indicated OK, then plugged in camper. Lights OK on EMS, went inside and smelled burning in the bedroom. Bedroom tv and vac again blown. Microwave would have too if it had been replaced.
Heartland, after much complaining agreed to pay for tech to check it out and we had to pay service call. After 3 hrs the tech,owner of Rickys RV, said he only found loose wires in junction box under the slide out. When he opened the box the ground fell out. But he said it could cause the problem but he didnt think so. He checked the pedestal, checked out our surge protectors, checked cable that plugs into unit, opened up breaker box, checked evrything in there, pulled around on some wires while he had a meter plugged into the blown microwaves outlet. He couldnt find anything else, but said if it was up to him ir would need to be picked up from campground and brought into center to look further, possibly even open some walls. He felt that since 3 appliances blown before, and same ones after bringing camper out again, that it was not a coincidence. he feels there is something INSIDE the camper somewhere.
Anthony, at Heartland, says since the tech didnt find anything, he was done. I explained the situation further, that Ricky thought it needed closer inspection in a center. Anthony denied finding the reason for the burning appliances or the wiring problem. Not concerned with our family and children sleeping in their. Our 2013 unit was bought last Fall, and all this under manufacturer warranty. I expalined, tech proved it wasnt our fault, proved it wasnt campground surge fault, that it has to be inside camper, and asked if at least our appliances would be covered. Again he refused coverage. So if we buy a new microwave etc, and it blows again, we know what his answer will be again. So much for Heartland warranties. Now I need to make some important calls
