Now for the final outcome: Long story short, Progressive paid our entire original Estimate - IN FULL. But they took until last week to do it. This is the worst insurance claim we've had to deal with.
The customer was very upset because they had Spring Break camping plans, and we didn't know if we'd be able to get the repairs done in time due to all the delays. This customer is a very, very nice man, calm and quiet manner. But he called Progressive and must have been not-so-nice because he got the adjustor's supervisor involved. When the boss man talked to the customer, he was playing it up big. He said in order to get the repairs done ASAP so they could make their trip, we could order parts overnighted and they'd cover it. But when he talked to us, he back tracked on those promises. It was difficult to the end.
Without going into all of it, we did the roof our way - the correct way - and they didn't require the adjustor to come and inspect it after tear-down. They allowed us to send photos which, of course, showed the damage left after tearing up the original EPDM. We finished the job with just barely enough time for the customer and his family to leave on their trip.
Given all the trouble Progressive had given us over this repair, we intended to hang onto the RV until we were guaranteed payment of the final $1,542.75 they had withheld for the roof repairs. When we contacted them they sent a screenshot of the request for payment to be issued, saying they "hoped it would suffice." Because we really liked this customer and he did have plans, we let the RV leave the shop on 3/30/18. The check didn't come ... and didn't come ... and didn't come. When we contacted them again, they said they'd stop payment and issue a new one. We FINALLY got payment 4/23/18.
Got a one-line email from the customer yesterday: "How disappointing has this process been." He's shopping for new insurance.
Photos of roof with new substrate, and then completed.
