Thanks everyone for the help!
gypsy, I found a similar thread to the one that you found:
2013 Cougar Master Control Panel Problem
It appears that some have had rocker panels installed from Keystone, some have had success bypassing the battery disconnect and some have a newer updated control panel.
It seems that the dealer is going to have to make sure that they get the new updated panel that will hopefully resolve this.
A bit of a shame that Keystone has been aware of this problem and kept selling trailers without updating the control or making it known of the problem so it could be repaired in a reasonable time...
Thanks again everyone for your time and input! :)
