Happy New Year All!My BIL and sister bought a new Keystone 5er from Camping World in New Port Richey, FL in August and they have been battling a problem that seems to be revolving around the touch screen control center ever since.They live and work in Tampa and have the 5er in Homosassa for weekends and a get a way after they retire in 2 years. When the dealer delivered and set it up, the problem was seemingly more than the dealer's guy could figure out, so he ordered a new touch screen control panel. That hasn't resolved the problem and the dealer seems to be dragging their feet and/or stumped by the problem...I asked my BIL to write the details in an email so that I could ask you guys.Thanks in advance for your considerations!It’s a 2013 Keystone Cougar Mod# 331 MKS Trouble: Master control panel locks up and is totally inoperative after being dormant for as little as a week. We have to shut the main power (110v) source off along with the battery disconnect for a period of about 5 minutes and it resets the board allowing full function of the lights, water heater, awning, slides and etc. No lock-ups occur while the unit is occupied and the water heater is on. Porch light, ceiling lights, tank and battery indicators all work just fine until we are gone for a few days. When we leave the unit for a day or more, we turn the water heater off, the water supply off and all the lights. The a/c remains on auto set for 85 degrees. We’ve had the unit since August and every time we leave we have to reset the panel when we return top get anything to work...It seems odd that 2 control panels would be bad, so it must be something else... If you guys can think of anything that we can tell the dealer (don't want to void warranty) as it appears they are at a dead end...Any help would be appreciated! Thank you,Ken

If the batt disconnect is in the off position the panal will not stay on so you have to reset it

Sounds like it is going into sleep mode. I will bet this is a very simple problem to overcome when you find the right person who knows how the system works. Have they contacted the manufacturer directly to get some tech support?

newman fulltimer wrote:If the batt disconnect is in the off position the panal will not stay on so you have to reset itThanks for the reply newman!He doesn't disconnect the battery when they leave, he has to disconnect it to reset it when they return after being gone for a few days. He keeps the power connected from the source, he just shuts off all lights and appliances, except the air condition.

fla-gypsy wrote:Sounds like it is going into sleep mode. I will bet this is a very simple problem to overcome when you find the right person who knows how the system works. Have they contacted the manufacturer directly to get some tech support?Thanks for the reply gypsy!You seem to be the right track, at least in my mind. Hopefully someone here will know how to reprogram or disable the feature, if that is truly what is happening.I don't know if the manufacturer has been contacted as it has been in the dealers hands. 5 months is becoming a long time to resolve a problem on a new trailer. This is why I thought asking this website may lead us into being able to help the dealer get a resolution.Thanks again as sleep mode does seem like a possibility.If he knew the model of the control panel I could look up a manual for it, however, I won't have that info until this weekend when they go back up there.

Since this is probably an option item I would contact the manufacture of the control panel directly also if there is no manual ask them to send you one. Now a days with these electronics it's not that unlikely to have new panels bad from the start.

Problems with new 5er that dealer can't seem to resolve...

16 Replies

doxiemom11
Explorer II
Jan 07, 2014
You mention water heater off. Is it possible as that the electrical wiring is somehow run on the same circuit as the water heater? Ours was in our coach. Strange, but we found that out when the whole circuit was bad and the tv, dvd player, other electrical equipment up front and the water heater wouldn't work. DH ran new wiring and put on seperate circuits. They were wired into the same GFI also.
past-MIdirector
Explorer
Jan 07, 2014
Since this is probably an option item I would contact the manufacture of the control panel directly also if there is no manual ask them to send you one. Now a days with these electronics it's not that unlikely to have new panels bad from the start.
RayJayco
Explorer
Jan 07, 2014
fla-gypsy wrote:
Sounds like it is going into sleep mode. I will bet this is a very simple problem to overcome when you find the right person who knows how the system works. Have they contacted the manufacturer directly to get some tech support?

Thanks for the reply gypsy!
You seem to be the right track, at least in my mind. Hopefully someone here will know how to reprogram or disable the feature, if that is truly what is happening.

I don't know if the manufacturer has been contacted as it has been in the dealers hands. 5 months is becoming a long time to resolve a problem on a new trailer. This is why I thought asking this website may lead us into being able to help the dealer get a resolution.
Thanks again as sleep mode does seem like a possibility.

If he knew the model of the control panel I could look up a manual for it, however, I won't have that info until this weekend when they go back up there.
RayJayco
Explorer
Jan 07, 2014
newman fulltimer wrote:
If the batt disconnect is in the off position the panal will not stay on so you have to reset it

Thanks for the reply newman!
He doesn't disconnect the battery when they leave, he has to disconnect it to reset it when they return after being gone for a few days. He keeps the power connected from the source, he just shuts off all lights and appliances, except the air condition.
fla-gypsy
Explorer
Jan 07, 2014
Sounds like it is going into sleep mode. I will bet this is a very simple problem to overcome when you find the right person who knows how the system works. Have they contacted the manufacturer directly to get some tech support?
newman_fulltime
Explorer II
Jan 07, 2014
If the batt disconnect is in the off position the panal will not stay on so you have to reset it

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Problems with new 5er that dealer can't seem to resolve...

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