How would you handle this problem? I took a 100 pound propane tank into Cactus Propane here in the Yuma Foothills to get it refilled Monday morning. The young guy started to refill but then he said" cannot refill as it has a leak" I said "cant be leaking as I was using 30 min ago" He said "it needs a new valve" The tank is less than 5 yrs old, never dropped, abused etc as I transport in a cargo trailer with a tailgate that drops down. I use a hand truck etc. I said "ok, put a new valve on it" He said it would be ready that day. I called before they closed and it was not ready. Called again twice the next day, again not ready. Called the 3rd day and they said no record of you having a tank here. I went to the propane place and the young guy saidanother guy said the tank was his even tho my name was on it. He said "sorry nothing I can do other than say I made a mistake" He said they don't have any other 100 pd tanks other than ones for rent. I have tried talking to the manager but she hangs up on me and will never return my calls. I will turn the problem into the Better BB.Would take to Small Claims Court but they said there behind by at least 6 months. That does not work as I am a Snowbird and will be leaving Yuma the 1st April. Cactus Propane has no intention of making this right IMHO. Again, what would you do? They are any where new$120.00 up in price. The propane place across the Freeway on the north side was 35 cents cheaper my wife informed me

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I would ask to talk to the actual person you dropped the tank off with.Go in person only, no phone calls. Be nice.Otherwise I would post on yelp if there is no resolution.Then begrudgingly buy a replacement and move on.

You might want to file a police report for theft. Since it's not an emergency, call the police department's non emergency number and not 9/11. This does not sound like a mistake, but a clear case of business fraud.

I would call the local police or Sheriff and report your theft, and that you have located your stolen property. The Sheriff is obligated to return your property to you!Say you had a engraved watch, and walked into a pawn shop, found it, and could prove it was yours and stolen, the pawn shop must return it to you. They will have to go to the person who brought it in and try to attempt to get their money back. That is how the law works, if you can prove it is yours, they must return it to you. .. As for the original loss, if I could not smell the propane leaking, I would have taken the tank to another dealer to fill it.If you are sure you can see your tank, why not just put it back into your trailer and go home? They will have difficulty proving it is theirs, and what can they do? Call the Sheriff? Good luck getting it back.Fred.

Talk to the manager in person even if you have to wait around to do it. Then move on to her boss if she doesn't make it right. Do that before you involve the police. Did they not give you any reciept when you left he tank or paperwork of some kind. If not it's just your word against theirs.

Propane Tank problem | Good Sam Community

27 Replies

dougrainer
Nomad
Nov 22, 2015
If the LP place was telling the truth----Another "GUY" came to pick up his tank and stated that yours was his. WHERE IS THE 2ND TANK THAT THE OTHER GUY SUPPOSEDLY DROPPED OFF????????????? Doug
PapaNIes60
Explorer
Nov 22, 2015
TucsonJim wrote:
You might want to file a police report for theft. Since it's not an emergency, call the police department's non emergency number and not 9/11. This does not sound like a mistake, but a clear case of business fraud.

I'm with TucsonJim, Call the law.
tonymull
Explorer
Nov 22, 2015
Talk to the manager in person even if you have to wait around to do it. Then move on to her boss if she doesn't make it right. Do that before you involve the police. Did they not give you any reciept when you left he tank or paperwork of some kind. If not it's just your word against theirs.
Golden_HVAC
Explorer
Nov 22, 2015
I would call the local police or Sheriff and report your theft, and that you have located your stolen property. The Sheriff is obligated to return your property to you!

Say you had a engraved watch, and walked into a pawn shop, found it, and could prove it was yours and stolen, the pawn shop must return it to you. They will have to go to the person who brought it in and try to attempt to get their money back. That is how the law works, if you can prove it is yours, they must return it to you. ..

As for the original loss, if I could not smell the propane leaking, I would have taken the tank to another dealer to fill it.

If you are sure you can see your tank, why not just put it back into your trailer and go home? They will have difficulty proving it is theirs, and what can they do? Call the Sheriff?

Good luck getting it back.

Fred.
TucsonJim
Explorer II
Nov 22, 2015
You might want to file a police report for theft. Since it's not an emergency, call the police department's non emergency number and not 9/11. This does not sound like a mistake, but a clear case of business fraud.
time2roll
Nomad
Nov 22, 2015
I would ask to talk to the actual person you dropped the tank off with.
Go in person only, no phone calls. Be nice.

Otherwise I would post on yelp if there is no resolution.
Then begrudgingly buy a replacement and move on.
1492
Moderator
Nov 22, 2015
Moved from Forum Technical Support

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Propane Tank problem

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