Forum Discussion
mrekim
Mar 02, 2014Explorer
C Schomer wrote:
Sure sounds like a ruptured diaphragm. Do you have time to exchange it with the dealer by mail or fedex? I think Rego makes a better one. I'm certified to do so but I haven't seen much for repair parts since the 70s. Craig
I'll call/email the dealer/mfgr on Monday. The typical process with the dealer is that they need to see it to make sure that:
a) It's really broken.
and
b) That I didn't break it.
This usually involves making an appointment for some time 6 to 12 weeks in the future and then leaving the trailer there. Ignoring the down time, that's two round trips and a fuel cost of about $50.
C Schomer wrote:
I found it. Rego7525B34.
Thanks for looking. That Rego is pricy - about $125 delivered. I was excited when I saw a photo because it appeared as if the regulator and changeover part were separate and could be had individually. Unfortunately I was unable to find the parts separately or service parts for it online.
Is this something where my local plumbing supply may have a more comprehensive parts book vs what I can find online?
On the plus side, on one of the pages :
7525B Series PDF
They say it has a 10 year warranty and a 25 year service life. I tried to drill down more on the warranty and found this:
This warranty does not extend to any product or part that is not installed and used continuously after installation in accordance with REGO®’s printed instructions,
So maybe people who don't full time aren't covered anyway.
The turnaround is pretty slow too. It could take all summer:
If within thirty days after buyer’s discovery of what buyer believes is a defect, buyer notifies in writing and ships the product to REGO® at 100 Rego Drive, Elon, NC 27244, REGO®, at its option, and within forty-five days of receipt , will repair, replace F.O.B. point of manufacture, or refund the purchase price of that part or product found by REGO® to be defective.
And to make things even more complicated, end users don't even get the factory warranty:
The Limited Warranty stated above is a factory warranty to the first purchasers of REGO® products. Since most users have purchased these products from REGO® distributors, the user must within thirty (30) days after the user’s discovery of what user believes is a defect, notify in writing and return the product to the distributor from whom he purchased the product/part. The distributor may or may not at the distributor’s option choose to submit the product/parts to REGO®, pursuant to this Limited Warranty. Failure by buyer to give such written notice within thirty (30) days shall be deemed an absolute and unconditional waiver of buyer’s claim for such defects. Acceptance of any alleged defective product/parts by REGO®’s distributor for replacement or repairs under the terms of REGO®’s Limited Warranty in no way determines REGO®’s obligations under this Limited Warranty.
Maybe it's better to simply get one of the lower cost ones and have a backup plan for a quick replacement if it fails (carry a spare, or even just a spare 2 stage grill regulator).
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