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Only_True_Mosno's avatar
Mar 25, 2018

Samsung Residential Fridge Ice Maker Doesn’t Work?

I have a brand new 2018 3721RL Montana with a residential fridge. The icemaker isn’t working. The fridge is in a kitchen slide. Here is what I have done so far per manual instructions:

Pressed Reset Button on IceMaker and I do hear the motor start.

Tried water valve under sink that controls water flow in both positions in case it was installed backwards.

I am suspecting it isn’t getting water through the line to the ice maker? I have zero skills in technical hands-on appliance/plumbing ... Thoughts and step by step instructions would be appreciated!

14 Replies

  • After you pressed the reset button did you wait the prescribed 24 hoirs to check for ice? Mine at home quit last year. I took it out (less than a minute) shook all the ice out of it, reinstalled it, pressed the reset and waited. 24 hours later we had ice. Not a big deal. And you absolutely should check to verify water first.
  • Your RV is out of the warranty period? Let the dealer fix it. Keep records of all repair visits. Be the pebble in the dealer’s, manufacturer’s and Samsung’s shoe. Involve your state’s consumer affairs department.
  • Sorry to tell you this ,but do a internet search . There is a major malfunction with Samsung ice makers. Ours stopped just after just one year. It’s all Samsung factory parts and with known issues ,it is likely to break again. I was so pissed off I just got ice trays and vowed never to buy anything with the Samsung name plate on it again. Many others feel the same way. I believe it has to do with plastic gears jumping off each other.
    Yours may be another issue but ,I do suggest a search for known issues.
  • Could be that.

    But a residential fridge is designed to sit still in one place, not be shaken as it moves around in an RV.

    Look for loose connections.