Sears & Roebuck Alert
The company announced "We may not be able to stay in business" heard on Wall Street. Their stock is crumbling. Time to pause and reconsider major auto accessory purchases as warranty issues are at sta...
Forum Discussion
GordonThree wrote:
I still don't get what the problem is with claiming warranty on a second hand tool is.
Sears was originally paid full price for that tool, they accepted the risk that someday it might get returned under the lifetime warranty. Sears sold the lifetime warranty with that tool.
The problems I see are that if the replaced tools were originally stolen, so the warranty was never purchased. Second, the tools had already been exchanged and replaced, and were kept (or stolen) by a store employee, who then put then sold them at a yard sale, rather than destroying them... I see those as immoral acts, but as the purchaser, how do you verify the tool was not legitimately purchased?
Are the folks claiming it's immoral implying a lifetime warranty should not be transferable?
If you buy a perfectly good tool at a yard sale and then break it, there would be no moral problem with getting it replaced by the warranty (your comment about the warranty being transferable). However, if you specifically buy an already broken tool at a very cheap price (because it is broken) and with the clear intention of not keeping it, but trading it for a new one, then that is where doing the right thing comes into play.
Sure, it isn't illegal. And yes, it is likely covered under the warranty. But the morality question comes from your motives. You are paying for a broken tool with the expectation of "screwing the 'man'" (in this case Sears) and getting a brand new tool when you did not purchase or pay for a working tool. You purchased a broken one.
If you cannot see the moral problem with that scenario, then there little that anyone can do to convince you.
