bruno1138 wrote:
bruno1138 wrote:
Thanks Professor - tried to give Champion Customer Support a call today to work out the details, but the wait time was over an hour. As their Santa Fe Springs facility is only about an hour away, am hoping to be able to just take the generators down to their shop and let them deal with it. Will let you know how it goes...
Got through to Champion Customer Support / Tech support right away this morning and was told the following from the Tech Support guy on the phone regarding the module upgrade:
"There is no software upgrade. The only difference is whether there is an internal circuit breaker or an external circuit breaker. If you are reading something about this on the internet, it is wrong. We are the manufacturer and there is no software upgrade."
The guy actually sounded a bit exasperated / belligerent about it, so I didn't push any further. This experience with Champion Customer support was quite contrary to what others have reported on this forum, and was not what I was expecting at all.:(
The free software upgrade is being done by Super Gen Products (ph: 843-637-2867), not CPE. See professor95 post at the top of page 240.
I just got mine back from Super Gen and will do a full report soon.
This thread has gotten so long it is hard follow everything.
