Forum Discussion
S_Davis
Mar 29, 2019Explorer
3 tons wrote:
In some cases folks fall victim to a simple R&R business model, very prevalent with auto diagnostics where troubleshooting requires lots of specialized training, time and moola...However, R&R may often be the first best option.
I see my job as a business owner and HVAC tech to diagnose the problem and then educate the customer on their options and let them decide what is the best solution for them. An educated customer is a good customer, it does not take that much time and after all they are the boss.
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