j-d wrote:
There seem to be some cut rate replacement batteries for some LIon products. Probably NiCd, too, but I'm thinking of LIon because my SIL found some for a RIDGID 1/2" cordless drill. WHY, when they're Lifetime Warranted?
Well, he forgot to do the supplemental warranty registration and when he tried for a policy exception the reply was to the general effect of "Too bad so sad." Then he found some batteries, China, I'm sure, bought a couple and is at least back in business.
I hate it when a company hides behind fine print like that. They claim it isn't "their" warranty, but a third party, so nothing they can do...
Anyway:
1. Alternate battery sources are out there
2. RIGID is great but
3. Do all the homework/paperwork
Not all Rigid cordless tools have a Lifetime Warranty. And, some mfgs. of things put an age span on their goods as the "Expected Lifetime" of the item. Try getting a tire warranty enforced from Discount Tire or Tires Plus on a five yr old tire with lifetime warranty. I tried, it didn't happen.
I was happy with the customer service from Rigid. They answered the phone with a human and the whole process of ordering a new free battery took the time of confirming my address. The battery arrived three days later.