Not sure why you would pick these guys to order a generator from? Not the best prices by a long shot. Just like the local lumberyard, they cater to the pros not the homeowners...time is money when you're a contractor, and the easiest way to waste both is on line behind some guy holding a sink trap with no UPC barcode, and neither the cashier nor the customer know what it's called when they get the plumbing guy on the intercom.