Xanrex Inverter/Charger Over Charging

littlesonny wrote:
Okay. Been a while, mostly because the dealer doesn't charge storage when I leave with them even after it's been fixed so I left it there for awhile. I picked up the trailer today. Here's what they did.
Upgraded the batteries with a fresh pair of Lifeline batteries.
Installed the batteries in a lockable metal battery box that looks literally bullet proof.
Installed a Bogart controller and the companion Trimetric monitor.
And much to my surprise, they installed a new 2nd solar panel.

I'd asked for the better batteries, the controller and the
Trimetric but they threw in the battery box and the 2nd solar panel as well. None of this cost me a dime. Zero. Nada. Noit.

Service manager told me the whole situation was embarrassing and it was the least they could do for all the hassle. He also mentioned that with labor they had put about $8,000 with the upgrades into making things right . He also said that the reason they never thought about the controller is the guy who did the original install was a master electrician and it never occurred to them he wouldn't have installed a controller. That person was fired a while back.

As I told him, my grandma, who raised me, always said, "Everybody screws up. That's why they have erasures on pencils. When you make a mistake admit the mistake, apologize,and do everything you can to make things right." I have to say all the boxes were checked on this one.

I now have a system that I think is about as good as money can buy. We're going to take it out for a weekend shakedown dry camp in a couple of weeks.

Thanks to everyone for all your help. The knowledge I gained was invaluable in getting what I wanted from the dealer and I'm sure will be well useful in the future.

Sweet!! Need Pictures hehe, Now it times two learn all about the trimetric and sc-2030, and make sure they are set to the manufacturer spec of the battery.
Happy for you it was taken care of properly in the end.