2011 AF990 Nose-cap/Roof Seam Rupture
Four years of trouble-free service and I have my first BIG failure. Unloaded the trusty 990 from the truck yesterday evening after a wonderfully long weekend of Cascade Lakes camping/kayaking/fishing...
Forum Discussion
Good news Thursday; got THE dealer call today...
Dealer: Come pick up your truck camper; it's done and we need the space!
Me: Ok, how light is the wallet going to be upon pick-up, since we are a day early than the promise to hear feedback from Northwood on the warranty work? What did they say anyway? (Meanwhile, the email shotgun is getting loaded for bear again to make my case of a manufacturing defect...)
Dealer: Just bring your truck, tie downs, and pigtail. Northwood covered it all.
Me: What? Ok, I'm rollin'!
Had the rig loaded and inspected a hour later, and I have to say, they did a great job. All the old sealant fully pulled, new screws & much wider molding strip, both of which were sealed 'neatly' with Dicor. The dealer went one step further and sealed the front cap edges, again neatly, no slop.
Fellow TC'ers, I have to say, this type of service is what people used to expect as standard practice, but has fallen away as more of an exception today. One of the core reasons I purchased a Northwood product from Guaranty RV in Junction City, OR was the customer service feedback received from happy customers for both companies.
Northwood & Guaranty RV- you have another happy customer that is confident in your products. Thank you!
Now I do need to grab some of that Eternabond... there are a few places it will get used- great info all to helped here. Again, much appreciated!
BBF
Dealer: Come pick up your truck camper; it's done and we need the space!
Me: Ok, how light is the wallet going to be upon pick-up, since we are a day early than the promise to hear feedback from Northwood on the warranty work? What did they say anyway? (Meanwhile, the email shotgun is getting loaded for bear again to make my case of a manufacturing defect...)
Dealer: Just bring your truck, tie downs, and pigtail. Northwood covered it all.
Me: What? Ok, I'm rollin'!
Had the rig loaded and inspected a hour later, and I have to say, they did a great job. All the old sealant fully pulled, new screws & much wider molding strip, both of which were sealed 'neatly' with Dicor. The dealer went one step further and sealed the front cap edges, again neatly, no slop.
Fellow TC'ers, I have to say, this type of service is what people used to expect as standard practice, but has fallen away as more of an exception today. One of the core reasons I purchased a Northwood product from Guaranty RV in Junction City, OR was the customer service feedback received from happy customers for both companies.
Northwood & Guaranty RV- you have another happy customer that is confident in your products. Thank you!
Now I do need to grab some of that Eternabond... there are a few places it will get used- great info all to helped here. Again, much appreciated!
BBF
