2013 explorer and corrosion on hood ??
Good friend of mine has a 2013 explorer and has noticed with 41,000 miles on it bubbling on edge of hood by welds I think. I am pretty sure this is an aluminum hood. I did look up this and found many ...
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Just an update to my earlier post: Finally got in touch with the Ford rep today. She offered to pay $500 toward the cost of fixing the hood, which she told me would be a total of $780, and that I would have to pay the remaining balance of $280. (The body shop manager at the dealership told me he would repair it for $600, so don't know why the sudden increase in price).
Anyway I told her I was not happy about that and felt Ford should be responsible for the entire amount since it is an obvious manufacturing defect. I pointed out the numerous complaints on several websites about this problem and that the body shop manager told me it is a common problem on these Explorers. I also reminded her of Ford's motto of "Quality is job #1" and asked her if this is what Ford considers "Quality." I also asked her if I should expect a vehicle produced by Ford to start deteriorating after two years??
She then said she would increase her offer to $600 toward the cost of the repair, but under no circumstances would they pay the full price. So I guess I have to accept their offer, as she reminded me in a rather snooty tone that they didn't have to give me anything. I did tell her though I was going to file a complaint with the NHTSA and the Better Business Bureau Auto Line. I don't think anything will come of it, but at least this problem will go on record---and who knows, if they get enough complaints, maybe something good will come of it!
I did file the complaint with the NHTSA online today, now just waiting to get the form for the BBB Auto Line.
Anyway I told her I was not happy about that and felt Ford should be responsible for the entire amount since it is an obvious manufacturing defect. I pointed out the numerous complaints on several websites about this problem and that the body shop manager told me it is a common problem on these Explorers. I also reminded her of Ford's motto of "Quality is job #1" and asked her if this is what Ford considers "Quality." I also asked her if I should expect a vehicle produced by Ford to start deteriorating after two years??
She then said she would increase her offer to $600 toward the cost of the repair, but under no circumstances would they pay the full price. So I guess I have to accept their offer, as she reminded me in a rather snooty tone that they didn't have to give me anything. I did tell her though I was going to file a complaint with the NHTSA and the Better Business Bureau Auto Line. I don't think anything will come of it, but at least this problem will go on record---and who knows, if they get enough complaints, maybe something good will come of it!
I did file the complaint with the NHTSA online today, now just waiting to get the form for the BBB Auto Line.
