2013 host everest

I think most people don't realize how the manufacturer/dealership works.
The dealer buys the camper - it's theirs.
When the dealer accepts the camper - it's the dealer's responsibility to insure perfection.
Do you think that they do?

Richie,

In a perfect world this might be the ideal relationship between a dealer and manufacturer. But in our RV world it is not black and white but light gray and dark gray. The dealer might own the RV until it is sold to the customer, but the factory put a warranty on it so the factory and the dealer still have a relationship to make a customer happy without regard to who the owner is.

Some dealers can't fix major RV problems so, in some cases, the RV has to go back to the factory for major repairs. That was the case in this thread. The customer is now the camper's owner, the selling dealer is defering warranty repairs back to the responsibility of the factory but now has the role of liason between customer and factory. And the factory fixes the camper under warranty. Who really owns the camper is a moot point as long as there is warranty.

I think the better issue is who is responsible for making the customer happy? Let the dealer and factory sort that out but leave the customer out of any frustrating morass of shared responsibility. And the customer, including the OP here, should have been promptly told by the dealer what they can fix and what they cannot. And the dealer should have made requisite arrangements to have the camper fixed even if it meant that the OP takes it on vacation. Maybe the dealer could have shared a little of the travel costs to Bend for the OP to soften the checkbook hit a little. Maybe when Host sends a new camper to the dealer the truck could have taken the OP's camper back to Bend. There probably were options. But, the OP makes it clear that whatever options may have been presented were not acceptable.