2015 GMC Duramax Runaway

How far did the attorney have to go to get them to concede was it just phone calls and letters or did he have to file papers or court appearances.

I myself have noticed more of a "what are you going to do about it?" attitude with dealership's service department. I can normally negotiate something acceptable but a few times wondered what a lawyer can accomplish with less time/effort.

GoPackGo wrote:
rhagfo - I can tell you exactly where the oil came from.

Had that happen to my '02 Duramax. At the dealership.

The turbo oil seal failed at 105,000 miles. The failed seal apparently allowed oil to collect in the intercooler (I think). This happened over a really short timeframe. We knew something was wrong because the engine oil level was suddenly several quarts low.

Chevy/GM would not warranty the turbo so I paid $3500 for a replacement and install costs. Thanks Chevy.

Dealer installed the new turbo and cranked up the motor. The engine sucked up all the accumulated oil (quarts). Ran wide open in neutral till very bad things happened. Dealer pulled the heads. The result was bent valves for sure, ugly pistons, and probably con rods. In any event the motor was toast. The dealer said it was not their bill since I did not tell them to clean out the intercooler. They said the motor replacement costs would be another $10,000. My bill.

I finally had to get a lawyer involved to get the dealer to spring for the new motor and install costs.

Corporate Chevy was no help with this situation by the way.

Hey GM - I sure do like my F350 !

Tim