I will be buying in the next year and had been looking at Adventurer Truck Campers, but after seeing their response they just got crossed off the list. In business it is not about having the problem it is about how you deal with it when it happens. If it was about a product failure or a maintenance issue that might be one thing but it is clearly poor product choice and assembly. If something like this happened on one of my construction jobs(HVAC Contractor). I would be at the least covering the repair for the customer.