Almost back

Wow. GS doesn't allow the word b-itch or any permutations. Who knew?

It's not a matter of *****ing, When I taught a business writing class, I included information on how to complain effectively. Here it is, free:

1. State in the first sentence why you're writing. "On Friday, May 11, X happened. As a result, XX and XXX happened." Give enough details that they can get the complete picture without having to refer back to anything else, although they will have your information on their screen.
2. Tell 'em what you've done since then. Be specific and list every contact, with whom and what was said. "Since then, I have taken the following actions to resolve the issue:..."
3. Tell them what their representative said. "Your representative told me that X would happen by (date.)"
4. Tell them what hasn't happened. "However, since that time, I have not heard from anyone..." or whatever.
5. TELL THAM WHAT YOU WANT AND THE EXACT DATE BY WHICH YOU WANT IT. Make it reasonable. If you demand action within the hour, you are probably wasting your time. But if you say, "I expect to hear back from your Regional Manager no later than 5:00 om on Thursday, July 13" they will know exactly what you want and by when.
6. Tell them what will happen if your demand from item 5 isn't met. "If this matter is not resolved to my satisfaction by that time, I will write to..."

Delete adjectives from your vocabulary when you write. Be polite, firm, and 100% factual. And of course, in order to do this satisfactorily, you need to keep complete notes on every effort you've made to resolve the issue.

If you are polite, firm, factual, and unemotional, there's no way they can dodge you. Almost every one of my students reported positive results when they stopped yelling, using adjectives, and letting them get away with empty promises.

One more thing - don't call them - there's no trail from a phone call. Do everything by e-mail.

NanciL wrote:
My All-State "Your in good hands" tale of how the hand opened up and dropped us.

We lived in Mass for many years and never had an accident.
We then moved to NC and had to get a different insurer since the one we had in Mass didn't do business in NC.
We had always seen that ad "your in Good Hands" with All state, so we picked them.
Two years went by, without a claim, and then one day in my yard, my vehicle slid on mud and I dented the fender. We had $100 deductible.
The repair cost $189, so I paid the deductable and All state reimbursed me the $89.
About three months later we received a notice that they were dropping us.

This was a long time ago, and since then we have received ads in the mail to go with them.
Needless to say I won't, and I relate that story to everyone I know when they are thinking of getting a new insurer.

I wonder how much money All state has lost because of the way I was treated ???

Jack L

Your last question is certainly valid. 20 years ago I had to hire a lawyer just to get reimbursed for the hospital ER room cost for my son when he was hit by an Allstate insured driver. NO damages for pain or other things requested. Just the hospital fees for ER. (about $500.00)

Fast forward to 8 years ago. I tried out Allstate through a good agent my former boss recommended. Three claims in eight years. One on the motorcycle, one on the trailer, One on the truck. Every one of the three claims were handled promptly and without hesitation. Rate increase? Nope. I am still with them.

MY point is that the "modern" Allstate is a very different company than in the past.

First you try to be nice and cooperative. Then you threaten to throw a fit and all of a sudden things start happening. How come things don't work so well when you're polite and civilized and just want some service. Glad you're finally being taken of....should have happened 2 months ago.

Two years went by, without a claim, and then one day in my yard, my vehicle slid on mud and I dented the fender. We had $100 deductible.
The repair cost $189, so I paid the deductable and All state reimbursed me the $89.

Nooooo way I would have went through the insurance company for that small amount of damage repair. I'd drop you too if I were them due to the amount of work and aggravation it took them to write up an $89 claim. Of course, I'm kidding a little bit, but still...

Another proof that nice guys finish last those that bit** correctly get heard

My All-State "Your in good hands" tale of how the hand opened up and dropped us.

We lived in Mass for many years and never had an accident.
We then moved to NC and had to get a different insurer since the one we had in Mass didn't do business in NC.
We had always seen that ad "your in Good Hands" with All state, so we picked them.
Two years went by, without a claim, and then one day in my yard, my vehicle slid on mud and I dented the fender. We had $100 deductible.
The repair cost $189, so I paid the deductable and All state reimbursed me the $89.
About three months later we received a notice that they were dropping us.

This was a long time ago, and since then we have received ads in the mail to go with them.
Needless to say I won't, and I relate that story to everyone I know when they are thinking of getting a new insurer.

I wonder how much money All state has lost because of the way I was treated ???

Jack L

dspencer wrote:
Good for you, isn't it amazing how things start to happen when you mention the insurance commissioner. Your right it shouldn't have taken this long. It used to be when you mentioned the word attorney they started talking but that word today doesn't seem to effect them but the words insurance commissioner still means something to them.

X2

If the company was treating you right, they would have no fear of the insurance commissioner.

Good for you, isn't it amazing how things start to happen when you mention the insurance commissioner. Your right it shouldn't have taken this long. It used to be when you mentioned the word attorney they started talking but that word today doesn't seem to effect them but the words insurance commissioner still means something to them.