Forum Discussion
velvetmonkey408
Jun 13, 2017Explorer
Here's a explanation of my experience with Lance:
We had heavy rains in N. California and it leaked through the AC due to improperly installed gasket according to the RV shop I took it to for repair. It is stored off site and when I went to prep for a trip, it had standing water and was soaked throughout. Mold was present on many of the cabinets and doors were warped. Cushions and mattress were soaked. Water penetrated from main cabin to forward storage. The second repair shop (a Lance dealer) I brought the trailer for an estimate was stunned by the amount of water damage for a new trailer and wasn't confident it could be repaired. The shop manager was afraid of liability should they miss removing some mold. "You should drop that trailer at the Lance factory" commented the repair tech.
Lance has a 1 year warranty, not 2. My water damage was ~14 months after purchase. The support people at Lance I spoke with says this is a maintenance issue (AC needs to be adjusted and checked to make sure it doesn't come loose).
What is most troubling to me about this experience is how Lance reacted. "It is out of warranty" and "it is a maintenance issue". All companies (certainly all RV companies) have problems occasionally. The good companies will address these problems and attempt to make a situation right.
I would like to focus on the original topic on future posts - alternatives to the Lance 2185.
I did look at Outdoors RV models and think I understand the relationship with Northwood Mfgs Nash brand (same founder, I believe). I liked the Black Rock 23BKS (great suspension and beefy frame; the interior was okay), Timber Creek 23DBS (nice interior, same frame), Creek Side 23BHS. I think the Creekside 21DBS might be a good match for us but I don't think it has been delivered to dealers, yet. It was an east west bed (not a deal killer for me and wife) so it is a few feet shorter.
Thanks for the feedback so far.
We had heavy rains in N. California and it leaked through the AC due to improperly installed gasket according to the RV shop I took it to for repair. It is stored off site and when I went to prep for a trip, it had standing water and was soaked throughout. Mold was present on many of the cabinets and doors were warped. Cushions and mattress were soaked. Water penetrated from main cabin to forward storage. The second repair shop (a Lance dealer) I brought the trailer for an estimate was stunned by the amount of water damage for a new trailer and wasn't confident it could be repaired. The shop manager was afraid of liability should they miss removing some mold. "You should drop that trailer at the Lance factory" commented the repair tech.
Lance has a 1 year warranty, not 2. My water damage was ~14 months after purchase. The support people at Lance I spoke with says this is a maintenance issue (AC needs to be adjusted and checked to make sure it doesn't come loose).
What is most troubling to me about this experience is how Lance reacted. "It is out of warranty" and "it is a maintenance issue". All companies (certainly all RV companies) have problems occasionally. The good companies will address these problems and attempt to make a situation right.
I would like to focus on the original topic on future posts - alternatives to the Lance 2185.
I did look at Outdoors RV models and think I understand the relationship with Northwood Mfgs Nash brand (same founder, I believe). I liked the Black Rock 23BKS (great suspension and beefy frame; the interior was okay), Timber Creek 23DBS (nice interior, same frame), Creek Side 23BHS. I think the Creekside 21DBS might be a good match for us but I don't think it has been delivered to dealers, yet. It was an east west bed (not a deal killer for me and wife) so it is a few feet shorter.
Thanks for the feedback so far.
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